Privacy Policy

Effective From September 1st, 2025

https://aushadhavanam.in/ website is owned by Aushadha Vanam Private Limited, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by https://aushadhavanam.in/, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using https://aushadhavanam.in/ website.

Your privacy is important to us. This Privacy Policy explains how Aushadha Vanam Health Care (“Aushadha Vanam,” “we,” “our,” “us”) collects, uses, and safeguards personal information when you visit aushadhavanam.in, book appointments, or interact with us—including through WhatsApp.

By using our website or services, you agree to this Policy. If you do not agree, please discontinue use.

1. Information We Collect

1.1 Personal Information

When you voluntarily provide it, we collect:

• Contact Details: Name, email address, phone number, WhatsApp number, postal address.

• Health Data: Relevant medical history, lifestyle information, or other details shared during consultations or case analysis.

• Payment Data: Billing address and transaction details (payment processing handled by secure third-party providers).

1.2 Automatically Collected Data

• Usage Data: IP address, browser type, device information, pages visited, and access times.

• Cookies & Tracking: We use cookies and similar technologies to improve site functionality and analytics.

1.3 WhatsApp Communication Data

• Message content you send us, plus metadata such as timestamps, direction of messages, and phone number.

2. How We Use Your Information

We use your information to:

• Schedule and manage consultations, treatments, and wellness packages.

• Provide appointment reminders, follow-ups, and essential health updates.

• Send educational or wellness tips (only if you’ve opted in).

• Respond to inquiries and provide customer support.

• Improve website performance, security, and user experience.

• Comply with legal obligations and maintain records.

3. WhatsApp Messaging Practices

3.1 Consent & Opt-In

• We only send WhatsApp messages (such as reminders or updates) after you give explicit consent by providing your WhatsApp number and/or checking a consent box.

• You can withdraw consent at any time by replying “STOP” on WhatsApp or emailing us at aushadhavanam@gmail.com

3.2 Purpose

• Messages are limited to service-related communication, appointment coordination, and—if you opt in—wellness information.

3.3 Data Handling

• WhatsApp messages are end-to-end encrypted during transmission.

• We may retain conversation logs and metadata for record-keeping or legal requirements for [insert retention period, e.g., “up to 3 years”].

• We do not sell or rent WhatsApp data to third parties.

4. Legal Basis for Processing

We process personal data on the following grounds:

• Consent: For WhatsApp messaging, marketing emails, and collection of health-related data.

• Contractual Necessity: To provide consultations and related services.

• Legal Obligation: To comply with healthcare or financial record-keeping requirements.

• Legitimate Interests: To enhance website security and improve our services.

5. Sharing of Information

We do not sell or trade your data. We may share information:

• With trusted service providers (e.g., hosting, payment gateways, WhatsApp API providers) who are bound by confidentiality agreements.

• When required by law, regulation, or valid legal process.

• To protect our rights, safety, or property, or that of our users.

6. Data Security

• We implement administrative, technical, and physical safeguards such as encryption, secure servers, and access controls.

• Despite these measures, no transmission or storage system can be guaranteed 100% secure.

7. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.

• Request correction or deletion of inaccurate or unnecessary data.

• Withdraw consent for WhatsApp messaging or other optional communications.

• Object to or restrict certain processing activities.

To exercise these rights, email aushadhavanam@gmail.com with your request.

8. Cookies & Tracking Technologies

• Cookies help us remember user preferences, measure traffic, and improve the site.

• You can manage or disable cookies through your browser settings, though some features may not work properly without them.

9. Children’s Privacy

• Our services are not directed to children under 13.

• If we learn we have collected personal data from a child without appropriate consent, we will delete it promptly.

10. Data Retention

• We retain personal data only as long as needed to provide services and meet legal obligations.

• Health records may be retained for the period required by applicable healthcare regulations.

• WhatsApp conversation logs are kept for [insert retention period] unless you request earlier deletion (unless law requires otherwise).

11. Third-Party Links

• Our website may link to third-party sites.

• We are not responsible for the privacy practices or content of those sites.

• Please review their policies before providing any personal data.

12. Changes to This Privacy Policy

• We may update this Policy periodically.

• The “Effective Date” reflects the most recent version.

• Material changes will be posted prominently on our site.

13. Contact Us

For questions, concerns, or data requests, contact:
Email: aushadhavanam@gmail.com
Phone/WhatsApp (service inquiries only): 7629803988
Address: Aushadha Vanam Health Center, K&Y Complex, 3rd Floor, 6 Kilo, NH 415, itanagar, Pincode 791111